Privacy Policy

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1. Introduction

Auto Assistance & Towing LLC ("Company," "we," "us," or "our") is a Florida-based limited liability company providing towing, roadside assistance, lockout, tire change, jump start, fuel delivery, and related automotive services in the Orlando, Florida metropolitan area.

We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (autoassistancetowing.com), contact us by phone, text message, or online form, or use any of our services.

By using our website or services, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our website or services.

2. Information We Collect

2.1 Information You Provide Directly

When you contact us or request services, we may collect:

• Contact information: Full name, phone number, email address, and mailing address.
• Service request details: Your vehicle location, vehicle make, model, year, color, license plate number, VIN (Vehicle Identification Number), description of the issue or service needed, and preferred timing.
• Payment information: Credit card number, debit card number, billing address, and related transaction details. We do not store full credit card numbers on our systems; payment processing is handled by third-party payment processors.
• Insurance information: Insurance provider name, policy number, and claim details when you choose to submit claims through your insurance for reimbursement.
• Communication records: Phone call logs, text messages, emails, and online form submissions related to your service requests.
• Feedback and reviews: Any reviews, testimonials, or feedback you voluntarily provide.

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• Device and browser information: IP address, browser type and version, operating system, device type, and screen resolution.
• Usage data: Pages visited, time spent on pages, referring website address, click patterns, and navigation paths.
• Location data: Approximate geographic location derived from your IP address. We do not collect precise GPS location through the website unless you explicitly share your location for service dispatch purposes.
• Cookies and similar technologies: We use cookies, web beacons, and similar tracking technologies to improve your browsing experience and analyze website traffic. See Section 8 for more details.

2.3 Information from Third Parties

We may receive information about you from:

• Roadside assistance partners and referral networks that connect you with our services.
• Insurance companies processing claims related to our services.
• Online advertising platforms (such as Google Ads and Meta/Facebook Ads) that provide aggregated analytics about ad performance.
• Review platforms where you post public reviews about our services.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service delivery: To dispatch tow trucks, provide roadside assistance, process your service requests, and communicate with you about your service status, estimated arrival times, and related updates.
• Payment processing: To process payments, issue receipts, and manage billing.
• Customer communication: To respond to your inquiries, provide quotes, send service confirmations, and follow up on completed services.
• Business operations: To maintain internal records, manage scheduling and dispatching, train our team, and improve service quality.
• Legal and regulatory compliance: To comply with applicable federal, state, and local laws, regulations, and legal processes, including Florida statutes governing towing operations.
• Safety and security: To protect against fraud, unauthorized transactions, and other illegal activities, and to ensure the safety of our employees and customers.
• Marketing and advertising: To send you promotional materials about our services, special offers, or updates, but only if you have opted in or where otherwise permitted by law. You may opt out at any time.
• Website improvement: To analyze website traffic, improve user experience, and optimize our online presence.
• Compliance with lending requirements: To maintain business records as required by applicable lending institutions in connection with any business financing.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We share information with trusted third parties who assist us in operating our business, including:

• Payment processors (e.g., Square, Stripe, or similar) to process credit card and debit card transactions.
• Form submission services (e.g., FormSubmit) to receive and process online booking requests.
• Website hosting and analytics providers (e.g., Google Analytics) to host our website and analyze traffic.
• Advertising platforms (e.g., Google Ads, Meta/Facebook) to manage and measure our advertising campaigns.
• Communication platforms to manage phone calls, text messages, and customer communications.

These service providers are contractually obligated to use your information only to perform services on our behalf and to protect your information.

4.2 Legal Requirements

We may disclose your information when required to do so by law or in response to valid legal process, including:

• Court orders, subpoenas, or warrants.
• Requests from law enforcement agencies.
• Compliance with Florida Department of Agriculture and Consumer Services regulations governing towing operations.
• Compliance with federal, state, or local regulatory requirements.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your information.

4.4 Protection of Rights

We may disclose information when we believe in good faith that disclosure is necessary to protect our rights, your safety, the safety of others, investigate fraud, or respond to a government request.

4.5 With Your Consent

We may share your information with third parties when you provide explicit consent to do so.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Service records and transaction data: Retained for a minimum of seven (7) years to comply with IRS record-keeping requirements and Florida state regulations.
• Communication records: Retained for a minimum of three (3) years or as required by applicable law.
• Website analytics data: Retained in aggregated, anonymized form and is not subject to specific retention limits.
• Marketing preferences: Retained until you opt out or request deletion.

When personal information is no longer needed, we will securely delete or anonymize it.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit (SSL/TLS encryption on our website).
• Limiting access to personal information to employees and contractors who need it to perform their job duties.
• Using secure, PCI-compliant payment processing services for all credit card transactions.
• Regular review of our data collection, storage, and processing practices.

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

7. Your Rights and Choices

7.1 Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections to any inaccurate or incomplete information. Contact us using the information in Section 12 to make such requests.

7.2 Deletion

You may request that we delete your personal information, subject to certain exceptions required by law (such as record-keeping obligations for tax or regulatory compliance purposes).

7.3 Opt-Out of Marketing

You may opt out of receiving promotional communications from us at any time by:

• Replying "STOP" to any text message.
• Clicking the "unsubscribe" link in any marketing email.
• Contacting us directly at (321) 999-4693.

Opting out of marketing communications will not affect transactional communications related to your active service requests.

7.4 Do Not Track Signals

Our website does not currently respond to "Do Not Track" browser signals. However, you can manage cookies through your browser settings as described in Section 8.

7.5 Florida Residents

Under Florida law, you have the right to request information about the categories of personal information we have shared with third parties for their direct marketing purposes, if any. As stated above, we do not sell or share your personal information with third parties for their marketing purposes.

8. Cookies and Tracking Technologies

8.1 What We Use

Our website uses the following types of cookies and tracking technologies:

• Essential cookies: Required for basic website functionality such as navigation and form submission.
• Analytics cookies: Used to understand how visitors interact with our website (e.g., Google Analytics). These collect aggregated, anonymous data.
• Advertising cookies: Used by advertising platforms (e.g., Google Ads, Meta Pixel) to measure ad performance and deliver relevant ads.

8.2 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling certain cookies may affect the functionality of our website.

8.3 Google Analytics

We use Google Analytics to analyze website traffic. Google Analytics uses cookies to collect anonymous information about your website visits. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on available at https://tools.google.com/dlpage/gaoptout.

9. Third-Party Links

Our website may contain links to third-party websites, including review platforms, social media pages, and advertising partner sites. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to read the privacy policies of any third-party website you visit.

10. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information promptly. If you believe we have inadvertently collected information from a child, please contact us at (321) 999-4693.

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically. Your continued use of our website or services after any changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Auto Assistance & Towing LLC
Orlando, Florida
Phone: (321) 999-4693
Text: (321) 999-4693
Website: autoassistancetowing.com

13. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions. Any disputes arising under or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts located in Orange County, Florida.

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This Privacy Policy was last updated on May 1, 2026.