Auto Assistance & Towing LLC ("Company," "we," "us," or "our") is a Florida-based limited liability company providing towing, roadside assistance, lockout, tire change, jump start, fuel delivery, and related automotive services in the Orlando, Florida metropolitan area.
We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (autoassistancetowing.com), contact us by phone, text message, or online form, or use any of our services.
By using our website or services, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our website or services.
When you contact us or request services, we may collect:
When you visit our website, we may automatically collect:
We may receive information about you from:
We use the information we collect for the following purposes:
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following circumstances:
We share information with trusted third parties who assist us in operating our business, including:
These service providers are contractually obligated to use your information only to perform services on our behalf and to protect your information.
We may disclose your information when required to do so by law or in response to valid legal process, including:
In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your information.
We may disclose information when we believe in good faith that disclosure is necessary to protect our rights, your safety, the safety of others, investigate fraud, or respond to a government request.
We may share your information with third parties when you provide explicit consent to do so.
Auto Assistance & Towing LLC uses text messaging to communicate with customers who have requested roadside assistance or towing services. We send transactional and informational messages to confirm service requests, share driver dispatch details and estimated arrival times, provide pickup and drop-off updates, and respond to customer questions about location, pricing, and service status. All messages are sent only to customers who have initiated contact or opted in when requesting service. We do not send unsolicited marketing messages. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:
When personal information is no longer needed, we will securely delete or anonymize it.
We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.
You have the right to request access to the personal information we hold about you and to request corrections to any inaccurate or incomplete information. Contact us using the information in Section 12 to make such requests.
You may request that we delete your personal information, subject to certain exceptions required by law (such as record-keeping obligations for tax or regulatory compliance purposes).
You may opt out of receiving promotional communications from us at any time by:
Opting out of marketing communications will not affect transactional communications related to your active service requests.
Our website does not currently respond to "Do Not Track" browser signals. However, you can manage cookies through your browser settings as described in Section 8.
Under Florida law, you have the right to request information about the categories of personal information we have shared with third parties for their direct marketing purposes, if any. As stated above, we do not sell or share your personal information with third parties for their marketing purposes.
Our website uses the following types of cookies and tracking technologies:
You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling certain cookies may affect the functionality of our website.
We use Google Analytics to analyze website traffic. Google Analytics uses cookies to collect anonymous information about your website visits. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on available at https://tools.google.com/dlpage/gaoptout.
Our website may contain links to third-party websites, including review platforms, social media pages, and advertising partner sites. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to read the privacy policies of any third-party website you visit.
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information promptly. If you believe we have inadvertently collected information from a child, please contact us at (321) 999-4693.
We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically. Your continued use of our website or services after any changes constitutes your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Auto Assistance & Towing LLC
Orlando, Florida
Phone: (321) 999-4693
Text: (321) 999-4693
Website: autoassistancetowing.com
This Privacy Policy is governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions. Any disputes arising under or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts located in Orange County, Florida.
This Privacy Policy was last updated on May 1, 2026.